Remote Bilingual Collections Specialist

Job Summary

To support consumers in resolving their accounts with empathy, the full-time Remote Bilingual Collections Specialist will manage a high volume of inbound and outbound calls, offer payment solutions, and document interactions accurately while working from home.

Key responsibilities:

• Engage with consumers to explain their accounts and provide tailored solutions
• Offer various payment options, including full balance payments and payment plans
• Meet performance goals through consistent support and coaching

Required qualifications:

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual in English and Spanish is required
• Basic knowledge of medical terminology is preferred
• Ability to navigate sensitive conversations and build trust with consumers
• A reliable and detail-oriented work style