Remote Bilingual Mandarin Specialist

Job Summary

To support compassionate service delivery, the full-time Remote Bilingual Mandarin Customer Experience Specialist will build connections with members, resolve inquiries, and enhance the overall experience for older adults and individuals with disabilities.

Key responsibilities:

• Build empathetic relationships with members, ensuring they feel heard and valued during interactions
• Own each member interaction by resolving inquiries on the first contact and following up as needed
• Document all member interactions accurately to ensure continuity of care and effective resolution

Required qualifications:

• Bilingual in Mandarin (speak, read, write)
• 2+ years of customer service or member support experience, preferably in healthcare or Medicare Advantage
• High school diploma or GED required; college degree preferred
• Proficient in using multiple systems, including Microsoft Office and CRM tools
• Ability to manage high call volumes and handle complex, sensitive interactions with empathy