Remote Call Center Agent

Job Summary

Providing exceptional customer service, the full-time Remote Inbound Call Center Agent will manage sales and service calls, enter customer information into the database, and resolve inquiries while ensuring customer satisfaction.

Key responsibilities

• Communicate with customers via telephone to provide requested information and recommendations based on their storage needs
• Handle billing inquiries and complaints, referring issues to appropriate departments as necessary
• Meet operational performance standards and sales goals while delivering outstanding customer service

Required qualifications

• High school diploma or GED
• Minimum of two years of customer service and/or sales experience
• Proven sales acumen and a professional demeanor
• Ability to work independently and manage multiple tasks in a busy environment
• Flexibility to work weekends and authorized to work in the U.S. without sponsorship