Remote Call Center Agent

Job Summary

To support customer inquiries and enhance service delivery, the full-time Remote Call Center Agent will answer calls, provide product information, fulfill requests, and manage customer complaints while working in a virtual environment.

Key responsibilities

• Answer customer calls and provide information on products and services
• Manage and resolve customer complaints while recognizing opportunities to up-sell additional parts and services
• Document call information and complete transactions according to standard operating procedures

Required qualifications

• High school diploma or equivalent
• Proficiency in English and Spanish for effective communication with customers
• Experience in a call center or customer service environment
• Knowledge of supplies, equipment, and mechanical parts
• Proficient in relevant computer applications