Remote Call Center Representative

Job Summary

To support healthcare clients, the full-time Remote Call Center Representative will provide knowledgeable responses to client inquiries, manage problem resolution, and collaborate with team members to enhance service delivery.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as necessary
• Update account history, follow up with clients, and ensure inquiries are resolved efficiently
• Collaborate with team members and management to improve procedures and workflow for client inquiries

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills for effective resolution of inquiries
• Emphasis on professional written and oral communication skills
• Ability to identify and consult the correct stakeholders to resolve client inquiries