Remote Call Center Representative

Job Summary

Working remotely, the part-time Remote Call Center Representative will answer incoming calls, provide professional assistance, and resolve customer inquiries while adhering to quality guidelines and service-level agreements.

Key responsibilities

• Answer incoming calls and provide courteous and knowledgeable assistance to customers
• Document customer interactions and update account histories accurately
• Collaborate with team members to resolve inquiries and recommend improvements to procedures

Required qualifications

• High school diploma or G.E.D. required; additional education preferred
• 2+ years of call center or customer service experience preferred
• Experience in a healthcare or insurance environment is a plus
• Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus