Remote Call Center Representative

Job Summary

Answering customer inquiries remotely, the full-time hourly Remote Call Center Representative will manage incoming calls, process requests, and ensure data integrity while supporting clients across various accounts.

Key responsibilities

• Respond to customer questions and forward calls to appropriate personnel
• Research inquiries and update account history with accurate documentation
• Monitor daily transactions to ensure compliance with service level agreements

Required qualifications

• High school diploma or G.E.D
• Four or more years of customer service or telephone experience
• Experience with help desk software and organizational functions
• Proficiency in using fax machines and computer software
• Ability to work independently and follow oral and written directions