Remote Call Center Supervisor
Job Summary
Managing the performance and workflow of a team, the full-time Remote Call Center Supervisor will oversee EBO Customer Service Representatives, handle escalated issues, coach staff, and ensure compliance with policies while working remotely.
Key responsibilities
- Monitor and manage the performance and quality of EBO Representatives
- Coach and train team members while handling personnel and disciplinary issues
- Act as a company representative to resolve billing and payment issues for clients
Required qualifications
- 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service setting
- Knowledge of medical terminology, patient billing, and healthcare administration
- Experience in performance management, staffing, and coaching/training
- Proficiency in MS Office applications and data entry
- Ability to work in a fast-paced, deadline-oriented environment
Complete Job Description
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