Remote Call Center Supervisor
Job Summary
Managing the performance and workflow of the EBO Customer Service Representatives, the full-time Remote Call Center Supervisor will coach and train staff, handle escalated issues, and ensure compliance with quality standards while working remotely.
Key responsibilities
- Monitor and manage the performance and quality of assigned EBO Representatives
- Oversee scheduling, attendance, and workflow to maximize team results
- Coach and train team members, updating training materials as necessary
Required qualifications
- 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment
- Knowledge of medical terminology, patient billing, and healthcare administration
- Experience in performance management, staffing, and coaching
- Proficiency in MS Office applications and data entry
- Ability to thrive in a fast-paced, deadline-oriented environment
Complete Job Description
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