Remote Cannabis Customer Service Representative

Job Summary

Seeking a full-time Remote Cannabis Customer Service Representative, this position will manage inbound and outbound customer interactions, providing professional support via phone, email, and chat while ensuring accurate documentation and resolution of inquiries in a remote contact center environment.

Key responsibilities

• Handle customer inquiries and provide accurate information through various communication channels
• Research and resolve customer issues while documenting interactions in client systems
• Maintain consistent attendance and adhere to scheduled working hours, ensuring engagement and productivity

Required qualifications

• Knowledge of the legal cannabis industry is required; previous dispensary or cannabis experience is preferred
• High school diploma or equivalent and at least one year of customer service or call center experience
• Proficiency in Microsoft Windows and ability to navigate multiple applications during customer interactions
• Bilingual English/Spanish skills are preferred
• Must have a reliable wired high-speed internet connection and appropriate remote work setup