Remote Care Center Representative
Job Summary
Providing compassionate support in a fully remote environment, the full-time Care Center Representative will respond to emergency and non-emergency calls, monitor medical alerts, and ensure accurate record-keeping while delivering exceptional customer service.
Key responsibilities
- Answer incoming emergency and non-emergency calls, dispatching responses based on established protocols
- Monitor medical alerts and alarms, offering care and support during critical situations
- Record call details and maintain accurate customer information in real-time
Required qualifications
- High School Diploma or GED required
- 0-1 year of customer service experience, preferably in a contact center or healthcare setting
- Proficient typing skills (minimum 35 WPM)
- Familiarity with customer service software and CRM systems preferred
- Willingness to work flexible hours, including weekends and overtime as needed
Complete Job Description
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