Remote Care Coordination Representative

Job Summary

To support Care Coordination services, the Remote Care Coordination Representative will manage tasks related to e-Filing, order and referral management, insurance verifications, and prior authorizations while working remotely on an hourly basis and adhering to a Pacific Time Zone schedule.

Key responsibilities

• Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols
• Evaluate and electronically file medical documents into patient charts using client electronic health records (EHR) software
• Provide exemplary customer service while maintaining confidentiality and adhering to HIPAA guidelines

Required qualifications

• High School Diploma or equivalent required
• Experience with health information management concepts, EHRs, and/or medical terminology is a plus
• Proficient in managing a high-volume, fast-paced environment with accuracy
• Intermediate computer skills, including Microsoft Office Suite and adaptability to company-specific software
• Ability to fulfill responsibilities in a remote capacity with reliable internet access in a secure workspace