Remote Care Coordinator

Job Summary

Managing a caseload of Medicaid, Medicare Advantage, and Dual Eligible Special Needs Plan members, the full-time Remote Care Coordinator will make outbound calls and texts, assess health needs, and coordinate services to help resolve barriers to care.

Key responsibilities

• Manage a high volume of outbound communications with members, families, and healthcare partners
• Explain available programs and assist members in understanding how to utilize them effectively
• Assess members' needs and develop personalized care plans while coordinating necessary appointments and services

Required qualifications

• At least two years of experience in care coordination, case management, or related fields
• Experience working with Medicaid or dual-eligible members
• Minimum one year of remote work experience with a dedicated home office
• Proficiency in motivational interviewing and documenting in care management systems
• Bilingual fluency in Spanish is preferred