Remote Claims Customer Service Representative

Job Summary

To expedite the Customer Service claims application process, the full-time Remote Claims Customer Service Representative will manage claim assignments and communicate with customers regarding documentation and claim status while working remotely.

Key responsibilities

• Assign new claims to the appropriate handler and accurately enter information into the claims management system
• Contact customers via telephone and written correspondence to provide updates on documentation requirements and claim status
• Maintain a quality service culture within the Customer Service Team, ensuring attendance during scheduled work hours

Required qualifications

• High School Diploma or equivalent
• At least 1 year of call center experience
• 1+ years of general office experience or equivalent combination of education and experience
• Proficiency in Microsoft Office products and general PC literacy
• Ability to work with a wired internet connection, avoiding Wi-Fi for work-related tasks