Remote Client Services Specialist

Job Summary

Supporting learners and organizational clients, the full-time Remote Client Services Specialist will respond to inquiries, assist with account and platform issues, and coordinate with internal teams to enhance the user experience in a fully remote environment.

Key responsibilities

• Respond to client and learner questions through approved support channels, providing clear and accurate guidance
• Assist with account access, onboarding, and routine troubleshooting while escalating technical issues as needed
• Document client interactions and collaborate with internal teams to resolve requests and improve service quality

Required qualifications

• 2-5 years of professional experience in client services, customer support, or a related service-focused role
• Confidence in learning web-based applications and digital collaboration platforms
• Ability to troubleshoot user issues and communicate status updates clearly
• Strong organizational skills and attention to detail in documentation and follow-up
• Ability to work independently in a fully remote environment while contributing to a collaborative team