Remote Client Tech Support Associate

Job Summary

Supporting bank partners, merchants, and cardholders, the full-time Remote Client Tech Support Associate will handle inbound calls, resolve issues related to electronic payments, and document interactions accurately in a high-volume call center environment.

Key responsibilities:

• Answer inbound calls and resolve customer inquiries regarding electronic payments and account activity
• Document customer interactions and escalate unresolved issues to appropriate teams as necessary
• Meet productivity and quality standards while providing clear communication to customers

Required qualifications:

• 1+ years of experience in a customer-facing role, preferably in a call center or remote customer service environment
• Proficiency in using a computer to navigate multiple applications and document customer interactions
• Ability to troubleshoot basic service and technical issues related to electronic payments
• High school diploma or equivalent combination of education and experience
• Capacity to maintain a quiet and secure work environment for uninterrupted customer conversations