Remote Client Tech Support Associate

Job Summary

Supporting bank partners, merchants, and cardholders remotely, the full-time Remote Client Tech Support Associate will handle inbound calls, resolve electronic payment issues, and document customer interactions accurately in a high-volume call center environment.

Key responsibilities

• Answer inbound calls regarding electronic payments and service-related inquiries
• Resolve customer issues by researching account details and following documented procedures
• Document customer interactions and escalate unresolved issues to appropriate teams

Required qualifications

• 1+ years of experience in a customer-facing role, preferably in a call center or financial services environment
• 1+ years of experience using a computer to navigate multiple applications and document interactions
• Ability to troubleshoot basic service and technical issues related to electronic payments
• High school diploma or equivalent combination of education and experience
• Ability to maintain a quiet and secure work environment for uninterrupted customer conversations