Remote Clinical Support Coordinator

Job Summary

Seeking a detail-oriented full-time Remote Clinical Support Coordinator for the overnight shift, who will manage requests from client hospitals and physicians, ensuring excellence in patient care while working in a fast-paced virtual environment.

Key responsibilities

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Answer incoming calls to the consult center, accurately taking down patient information and coordinating paperwork
• Provide Tier 1 technical support to hospitals and company physicians, facilitating handoffs to Tier 2 IT support as needed

Required qualifications

• High School Diploma, GED, or Equivalent Certification required
• At least one year of experience in a call center environment or healthcare/IT
• Demonstrated proficiency with Microsoft Office programs and communication tools
• Excellent phone/customer service skills with high attention to detail
• Ability to excel in a remote work setting and adapt to new technologies