Remote Collections Specialist

Job Summary

To support consumers in managing their financial responsibilities, the full-time Remote Collections Specialist will engage in inbound and outbound calls to provide account solutions while working from home.

Key responsibilities

• Assist consumers in understanding their accounts and offer payment options
• Handle a high volume of calls and accurately document interactions
• Meet performance goals with ongoing support and coaching

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual in English and Spanish is required
• Basic knowledge of medical terminology is preferred
• Ability to navigate sensitive conversations and build trust
• A reliable and detail-oriented work style