Remote Collections Specialist

Job Summary

To support consumers in resolving their financial accounts, the full-time Remote Collections Specialist will engage in empathetic conversations, offer payment solutions, and manage a high volume of calls while working from home.

Key responsibilities

• Assist consumers in understanding their accounts and provide appropriate payment options
• Handle a high volume of inbound and outbound calls while documenting interactions accurately
• Meet performance goals with ongoing support and coaching

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual in English and Spanish is required
• Basic knowledge of medical terminology is preferred
• Ability to handle sensitive conversations and build trust
• Reliable and detail-oriented work style