Remote Collections Specialist
Job Summary
Helping consumers navigate their financial responsibilities, the full-time Remote Collections Specialist will manage inbound and outbound calls, offer payment solutions, and document interactions while working from home.
Key responsibilities
- Engage with consumers to clarify account details and propose payment options
- Handle a high volume of calls while accurately documenting interactions in the system
- Achieve performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections role
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations effectively
- A reliable and detail-oriented work style
- Must reside in FL, MO, SC, or VA with a suitable home office setup
Complete Job Description
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