Remote Collections Specialist

Job Summary

To support consumers in managing their financial responsibilities, the full-time Remote Collections Specialist will engage in empathetic conversations, offer payment solutions, and handle a high volume of calls while working remotely.

Key responsibilities

• Assist consumers in understanding their accounts and provide payment options
• Manage a high volume of inbound and outbound calls while documenting interactions accurately
• Achieve performance goals with ongoing support and coaching

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual required (fluent in English and Spanish)
• Basic knowledge of medical terminology preferred
• Ability to build trust and navigate sensitive conversations
• Reliable, detail-oriented work style