Remote Collections Specialist
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Job Summary
To support consumers in managing their financial responsibilities, the full-time Remote Collections Specialist will engage in discussions to clarify account details, offer payment solutions, and handle a high volume of calls while working from home.
Key responsibilities
- Engage with consumers to explain their accounts and provide appropriate solutions
- Offer various payment options, including full balance payments and payment plans
- Document interactions accurately and meet performance goals with ongoing support
Required qualifications
- 1+ year of experience in call center, customer service, billing, or collections
- Bilingual in English and Spanish is required
- Basic knowledge of medical terminology is preferred
- Ability to navigate sensitive conversations and build trust with consumers
- A reliable and detail-oriented work style is essential
Complete Job Description
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