Remote Consumer Care Representative

Job Summary

To support a growing Consumer Products Account Team, the fully remote Consumer Care Representative will manage incoming communications, troubleshoot consumer product issues, and provide guidance while ensuring superior customer service.

Key responsibilities

• Answer incoming phone calls, texts, and chats, responding to written communications effectively
• Troubleshoot consumer product issues and recommend appropriate actions to resolve concerns
• Document all interactions accurately in the CRM system and maintain high-quality work standards

Required qualifications

• Strong interpersonal and relationship management skills
• Ability to navigate multiple computer systems while actively listening to customers
• Experience in handling stressful situations professionally
• Proficient in verbal and written communication, including active listening
• Demonstrated ability to work collaboratively in a fast-paced environment