Remote Contact Center Supervisor
Job Summary
Managing a remote team during mid-day shifts from Sunday to Thursday, the full-time Remote Contact Center Supervisor will oversee Call Center staff, implement training programs, and analyze productivity to enhance operational efficiency.
Key responsibilities
- Create a collaborative environment with clear goals for Call Center teammates
- Analyze call volume and service levels to ensure adequate staffing and productivity
- Develop coaching plans and handle escalated customer issues to ensure exceptional service
Required qualifications
- Bachelor's degree in Business or a related field
- Operations experience in retail, call center, and/or storage strongly preferred
- Demonstrated track record of leading and developing a team
- Strong customer service orientation with a focus on meeting customer needs
- Proficient in Microsoft suite of products
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,606 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
