Remote Customer Care Advisor
Job Summary
As a full-time Remote Customer Care Advisor, the successful candidate will manage customer inquiries related to billing, service scheduling, and product changes, while also utilizing sales skills to retain customers and promote additional services.
Key Responsibilities
- Learn and apply retention sales and customer care concepts to assist customers effectively
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized support
- Meet or exceed weekly and monthly sales activity goals while following company-approved communication scripts
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Ability to remain composed and empathetic in high-pressure situations
Complete Job Description
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