Remote Customer Care Coordinator
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Job Summary
Providing exceptional customer support, the full-time Remote Customer Care Coordinator will manage general account and payment inquiries, resolve complex escalations, and advocate for customers' needs while working from home.
Key responsibilities:
- Deliver world-class customer care through active listening and empathy
- Resolve complex issues with end-to-end ownership, including escalations from offshore agents
- Support customers with general account and payment questions
Required qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
Complete Job Description
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