Remote Customer Care Representative
Job Summary
Connecting with customers through various communication channels, the part-time Remote Customer Care Representative will manage inquiries, resolve issues, and provide product support to ensure a positive customer experience.
Key responsibilities
- Engage with customers via phone, email, chat, and social media to address their questions and concerns
- Utilize knowledge articles to assist customers with tax-related inquiries and calculations
- Document call information for auditing purposes and provide feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- General knowledge of Windows-based systems
Complete Job Description
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