Remote Customer Intake Associate

Job Summary

Seeking a dependable and technology-savvy Remote Customer Intake Associate, this part-time hourly position will manage high-volume inbound and outbound customer calls, handle appointment scheduling, and support administrative tasks in a fast-paced remote environment.

Key responsibilities

• Handle high-volume inbound and outbound customer calls, providing professional service and support
• Educate customers on program eligibility, services, and assist with scheduling energy assessment appointments
• Document customer interactions and manage assigned operational work efficiently throughout the workday

Required qualifications

• High school diploma or equivalent
• 2+ years of experience in a high-volume customer service or call center environment
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Ability to accurately document customer interactions while managing calls
• Consistent, reliable, and punctual attendance