Remote Customer Service Advisor

Job Summary

Connecting with customers remotely, the part-time Customer Service Advisor will provide exceptional phone support, handle inquiries across multiple channels, and assist with product-related questions while maintaining a distraction-free workspace.

Key responsibilities:

• Manage inbound and outbound communications with members and providers
• Educate members on health benefits and assist with product enrollment and changes
• Document all interactions in CRM software and meet established performance goals

Required qualifications:

• 2+ years of customer service or call center experience
• College degree preferred, but not required
• Proficient computer skills, including MS Word, Excel, Outlook, and Teams
• Ability to multitask effectively in a fast-paced environment
• Bilingual in Spanish is a plus