Remote Customer Service Agent

Job Summary

To support essential services, the full-time hourly Remote Customer Service Agent will handle inbound calls, assist with technical troubleshooting, and document customer interactions in a fully remote environment.

Key responsibilities

• Answer inbound calls and deliver a positive, solution-focused customer experience
• Assist with basic technical troubleshooting and create support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior remote customer service experience, especially in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• In-depth understanding of web navigation and computer applications (Microsoft Teams, Outlook, Word)