Remote Customer Service Agent

Job Summary

Handling a high volume of inbound calls, the full-time Remote Customer Service Agent will assist travelers with managing their itineraries, updating reservations, and providing comprehensive information about products and policies while working remotely.

Key responsibilities

• Assist customers with managing reservations, including updates and payment processing
• Follow up on customer requests via email and outbound calls
• Document all customer interactions and manage multiple platforms efficiently during calls

Required qualifications

• 2+ years of experience in a call center environment handling customer service calls
• 1+ years of experience working remotely, preferably with remote training
• Must have hardwired internet connection
• Proficiency in an unscripted environment
• Ability to work in a metrics-driven environment