Remote Customer Service Agent

Job Summary

Dedicated individuals will find a full-time hourly opportunity as a Remote Customer Service Agent, responsible for answering inbound calls, assisting with technical troubleshooting, and scheduling appointments while working from a supportive remote environment.

Key responsibilities

• Deliver a positive, solution-focused customer experience by answering inbound calls
• Assist with basic technical troubleshooting and document all customer interactions accurately
• Schedule appointments and conduct follow-up calls to ensure customer satisfaction

Required qualifications

• High school diploma or GED required, with additional education preferred
• Prior remote customer service experience, particularly in call-based environments
• Ability to troubleshoot basic technical issues independently
• Strong understanding of web navigation and computer applications (Microsoft Teams, Outlook, Word)
• Fluency in English, with bilingual (English/Spanish) candidates strongly encouraged to apply