Remote Customer Service Agent
Job Summary
Dedicated and tech-savvy individuals will find a full-time hourly opportunity as a Remote Customer Service Agent, responsible for managing inbound inquiries, providing technical troubleshooting, and ensuring high-quality service in a supportive remote environment.
Key responsibilities
- Update and document account details, accurately tracking customer interactions and identifying areas for additional support
- Handle inbound calls and emails, delivering a positive, solution-focused experience throughout the customer lifecycle
- Assist with basic technical troubleshooting and manage appointment scheduling while conducting follow-up calls to ensure issue resolution
Required qualifications
- High school diploma or GED; additional education preferred
- Prior remote customer service experience, ideally in a call or ticket-based environment
- Strong tech-savvy mindset with proficiency in web navigation and computer applications
- Ability to troubleshoot basic technical issues independently and follow detailed directions
- Fluency in reading, writing, understanding, and speaking English
Complete Job Description
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