Remote Customer Service Agent
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Job Summary
Dedicated and professional, the full-time hourly Remote Customer Service Agent will manage inbound calls, assist with technical troubleshooting, and schedule appointments, all while working from a supportive remote environment.
Key responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience
- Assist with basic technical troubleshooting and create support tickets as needed
- Accurately document all customer interactions and conduct follow-up calls to ensure issue resolution
Required qualifications
- High school diploma or GED required (additional education preferred)
- Prior remote customer service experience, especially in call-based environments
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Strong understanding of web navigation and computer applications (Microsoft Teams, Outlook, Word)
Complete Job Description
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