Remote Customer Service Agent
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Job Summary
Dedicated and professional, the full-time hourly Remote Customer Service Agent will assist individuals accessing essential government services by answering inbound calls, providing solutions, and documenting interactions in a fully remote environment.
Key responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience
- Assist with basic technical troubleshooting and create support tickets as needed
- Schedule appointments and conduct follow-up calls to ensure customer satisfaction
Required qualifications
- High school diploma or GED required; additional education preferred
- Prior remote customer service experience, especially in call-based environments
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Fluency in English, both spoken and written
Complete Job Description
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