Remote Customer Service Agent
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Job Summary
Providing essential support to individuals accessing government services, the full-time hourly Remote Customer Service Agent will answer inbound calls, assist with technical troubleshooting, and schedule appointments while working in a fully remote environment.
Key responsibilities
- Answer inbound calls and deliver a positive, solution-focused customer experience
- Assist with basic technical troubleshooting and create support tickets as needed
- Accurately document customer interactions and conduct follow-up calls to ensure issue resolution
Required qualifications
- High school diploma or GED required; additional education preferred
- Prior remote customer service experience, particularly in call-based environments
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Fluency in English, both written and spoken
Complete Job Description
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