Remote Customer Service Agent

Job Summary

Delivering exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls related to wireless accounts, utilizing product knowledge to troubleshoot and resolve customer concerns while working in a remote environment.

Key responsibilities

• Provide world-class customer service to inbound callers, addressing inquiries and concerns efficiently
• Process orders and update customer accounts and records while multitasking across multiple systems
• Participate in a 12-week paid training program to develop product knowledge and customer service skills

Required qualifications

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center setting
• Availability for 8-hour shifts any day of the week, including weekends and holidays, during specified hours
• Must have a GED or High School Diploma and be legally permitted to work in the United States
• Strong internet connection with specified bandwidth and a private workspace free from distractions
• Ability to pass a background screening and be at least 18 years old