Remote Customer Service Rep
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Job Summary
Working remotely on a night shift basis, the Customer Service / Tech Support Rep will provide inbound support, resolve technical issues, and maintain documentation for a well-known tech brand.
Key responsibilities
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
Required qualifications
- 1+ year of customer service experience
- Technical support experience preferred
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
Complete Job Description
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