Remote Customer Service Representative

Job Summary

To support military populations' health care needs, the full-time Remote Customer Service Representative will provide outstanding customer service by responding to inquiries through various communication channels, including phone, chat, and email, while meeting performance metrics in a fast-paced contact center environment.

Key responsibilities

• Accurately respond to health care inquiries and resolve issues for TRICARE beneficiaries and providers
• Take ownership of customer inquiries, utilizing sound judgment to resolve issues on the initial contact
• Document customer interactions in a CRM system and participate in continuous training to enhance proficiency

Required qualifications

• High School Diploma and a minimum of 2 years of customer service experience
• Proficient in navigating multiple screens or web browsers and able to work independently in a remote environment
• Availability to cover any work schedule between 8 AM CT and 6 PM HT
• A private and secure workspace with high-speed internet access is required
• Experience in a contact center, especially with TRICARE customer service and military connectedness, is preferred