Remote Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time Remote Customer Service Representative will identify customer needs, resolve technical issues, and maintain a high standard of service while working from home.
Key responsibilities
- Identify customer needs and provide direct support or guidance toward resolution
- Create cases for calls and emails, documenting problem history and resolutions
- Monitor network, hardware, and software health for customers and track escalations
Required qualifications
- High school diploma or equivalent
- Technical call center support experience
- Experience in a technical support role or related technical experience
- Basic understanding of software/hardware troubleshooting
- Strong understanding of customer service and customer relations
Complete Job Description
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