Remote Customer Service Representative
Job Summary
Providing essential support to pet parents, the full-time Remote Customer Service Representative will manage high volumes of phone calls and emails, assisting clients with inquiries, policy changes, and claims while collaborating with other departments to ensure a seamless customer experience.
Key responsibilities:
- Respond to 70-90 phone calls daily, delivering exceptional customer service
- Address customer emails promptly and professionally, resolving inquiries and concerns
- Assist other departments with policy procedures and adjustments, ensuring clarity for pet parents
Required qualifications:
- Experience in a customer service role, preferably in a call center setting
- Strong mental and emotional resilience to handle challenging customer interactions
- Basic technical proficiency, comfortable navigating multiple software applications
- Excellent interpersonal skills with the ability to build rapport and show empathy
- Adaptability to multitask in a fast-paced environment
Complete Job Description
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