Remote Customer Service Representative

Job Summary

Providing compassionate support for individuals navigating prescription savings programs, the part-time Remote Customer Service Representative will manage incoming and outgoing calls, explain enrollment processes, and assist customers in understanding their options while working independently from home.

Key responsibilities

• Handle customer inquiries and explain program requirements related to prescription assistance
• Verify patient eligibility for assistance programs by obtaining and reviewing necessary documentation
• Document customer interactions and escalate complex issues according to established guidelines

Required qualifications

• At least one year of experience in a call center customer service environment, preferably with medical or pharmacy experience
• Proficiency in navigating multiple software programs and databases
• Strong analytical and problem-solving skills
• Ability to deliver high-quality customer service in a fast-paced environment
• Effective de-escalation skills for handling difficult calls