Remote Customer Service Representative

Job Summary

Detail-oriented and professional, the full-time Remote Customer Service Representative will coordinate the release and pickup of vehicles, communicate with body shops, vehicle owners, and insurance companies, and ensure accurate updates to vehicle files while providing outstanding customer service in a fast-paced environment.

Key responsibilities

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Communicate with vehicle owners to arrange for transport and assist with personal item removal
• Maintain accurate notes in the system about each vehicle and all interactions while meeting daily performance goals

Required qualifications

• Minimum of one year of office support experience in a customer service role
• High school diploma or GED
• Typing speed of 45 WPM and familiarity with basic 10-key
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Professional virtual appearance with a quiet, distraction-free workspace