Remote Customer Service Representative

Job Summary

To support a growing telehealth and partner clinic network, the full-time hourly Remote Customer Service Representative will respond to patient inquiries, assist with account questions, and coordinate with clinical teams to ensure a seamless patient experience.

Key responsibilities

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
• Assist patients with account questions and navigate the treatment process
• Accurately document all customer interactions in internal systems

Required qualifications

• Minimum 2 years of customer service experience, preferably in healthcare or telehealth
• Proficiency with computers and customer support platforms
• Comfortable working in a fast-paced, remote environment
• Ability to multitask while maintaining a positive and professional demeanor