Remote Customer Service Representative

Job Summary

Serving as a direct contact for disaster survivors, the full-time Remote Customer Service Representative will assist callers with federal disaster assistance inquiries, provide information and referrals, and accurately enter data into FEMA systems while following established scripts.

Key responsibilities:

• Assist callers seeking federal disaster assistance, registration services, and referrals with empathy and professionalism
• Conduct scripted interviews to gather required information and provide accurate instructions based on FEMA guidelines
• Perform data entry and maintain readiness to receive calls during assigned production periods while adhering to quality and security standards

Required qualifications:

• High school diploma or GED
• Must be a United States Citizen and at least 18 years of age
• Basic computer proficiency and ability to work in a Microsoft Windows environment
• Ability to accurately enter information while communicating with callers
• Successful completion of background investigation and FEMA-required training