Remote Customer Service Representative

Job Summary

Providing exceptional support to consumers and healthcare professionals, the full-time Remote Customer Service Representative will manage inquiries, complaints, and order processing across various communication channels while ensuring a positive customer experience.

Key responsibilities

• Deliver professional customer service through phone, email, and other channels, addressing inquiries and complaints
• Assist with order management and e-commerce support, including direct-to-consumer and business-to-business inquiries
• Monitor and respond to customer feedback on social media platforms, ensuring alignment with brand standards

Required qualifications

• Previous experience in customer service or contact center operations preferred
• Experience with Shopify and CRM platforms or e-commerce customer support is a plus
• Familiarity with social media customer engagement and ratings and reviews platforms
• Ability to thrive in a fast-paced environment while maintaining high-quality work
• Experience supporting healthcare professionals or regulated products is advantageous