Remote Customer Service Representative

Job Summary

Providing exceptional support, the full-time Remote Customer Service Representative will manage inbound calls and emails from members and providers, ensuring accurate data input and addressing inquiries with professionalism and courtesy.

Key responsibilities:

• Identify and prioritize caller needs, formulating appropriate plans of resolution
• Maintain customer satisfaction by effectively responding to inquiries and escalating issues as necessary
• Educate callers on program benefits while meeting established call center metrics and quality standards

Required qualifications:

• High School Diploma
• Prior experience in a customer service-related field preferred
• Knowledge of medical records and key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• Bilingual in Spanish and English preferred