Remote Customer Service Representative

Job Summary

Answering incoming calls from providers, members, and health plans, the part-time hourly Remote Customer Service Representative will assist with benefit information and problem resolution while working from home.

Key responsibilities

• Receives and responds to incoming telephone calls in a professional and timely manner
• Records call information in proprietary systems and provides accurate information to callers
• Attends meetings and collaborates with team members to address issues and enhance service delivery

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to work in a remote environment with a stable internet connection