Remote Customer Service Representative

Job Summary

To provide exceptional customer support, the remote Customer Service Representative will assist customers with inquiries, manage high-volume phone calls, and document issues while working from Louisiana, Mississippi, or Alabama.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with placing new orders and inquiries on existing orders
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology-driven with experience in Microsoft Outlook, Excel, Word, and phone systems preferred
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience with document manipulation and the ability to implement new processes